Our Process

We understand that your trust and satisfaction are of the utmost importance, especially as a new customer. This page is designed to provide you with insights into our rigorous yet efficient 30-minute order verification process. We take the necessary steps to ensure the accuracy and safety of every order you place. Discover how our dedicated team works diligently to check and validate your order, assuring you a worry-free and high-quality purchase experience. Learn more about our commitment to your satisfaction and peace of mind here.

Delivery 

We offer a range of shipping options, which can differ based on our delivery partners and your chosen destination country. Shipping costs are determined during the checkout process and are dependent on the total weight of your order.

It's important to be aware that, for orders heading to mainland China, we exclusively use the Royal Mail postal service.

For orders placed on Monday to Friday before 13:00 (GMT), we aim to dispatch them on the same day. Orders made after 1300 (GMT) will be shipped on the same day, while orders placed after 14:00 (GMT) on a Friday will be sent out the following Monday.

 

  • Next Working Day
  • Next Working Day Pre 12pm
  • Saturday Delivery - (available only on request)

Payments

Our website offers a variety of convenient payment options to suit your needs. We accept all major credit cards, including Visa, MasterCard, American Express, and Discover, ensuring a seamless checkout process. For those who prefer the ease of online payments, PayPal is available as a quick and secure option. Additionally, for customers requiring a more formal payment process, we can issue an invoice upon request. This flexibility allows you to choose the method that best fits your preferences, making your shopping experience with us both enjoyable and hassle-free. Rest assured, all transactions are encrypted and handled with the utmost security.

Refund

Our refund policy ensures a straightforward and fair process for our customers. If you're not fully satisfied with your purchase, you can request a refund within 30 days of receipt, provided the items are in their original condition and packaging. To initiate a return, simply contact our customer service team with your order details. Once we receive and inspect the returned items, we'll process your refund to the original payment method or offer store credit, depending on your preference. Please note, any shipping fees incurred for returns are non-refundable. We're here to ensure your shopping experience is seamless and satisfactory.

Collections

Additionally, we provide the option for you to collect your orders directly from our office in London during our regular opening hours. Please keep in mind that we kindly request a 1-hour advance notice to ensure that your products are ready for pickup from our warehouse. To arrange a collection, please feel free to contact us via email at orders@vitamininjection.co.uk or give our customer service team a call. We're here to assist you with your collection needs.